1. Information We Collect

Vackpoint may collect various types of information in order to provide and improve its services.

The information we collect may include:

• Personal identification information such as name, email address, phone number, and business name

• Account registration information

• Payment and billing information (processed through secure third-party payment providers)

• Technical information such as IP address, device information, browser type, and operating system

• Usage data including how users interact with the platform, software tools, and features

• Business data entered into the platform such as inventory data, sales records, or customer information when using POS software or business tools

This information helps us deliver our services effectively and improve the performance and security of our platform.

2. How We Use Your Information

Vackpoint uses the collected information for several legitimate purposes including:

• Providing and maintaining our software services

• Creating and managing user accounts

• Processing payments and subscriptions

• Improving the functionality and performance of the platform

• Providing technical support and customer service

• Communicating important updates, notifications, or service announcements

• Preventing fraud, abuse, or unauthorized access to the platform

• Complying with legal obligations under applicable laws

We only use personal data where there is a lawful basis to do so under applicable data protection laws.

3. Legal Basis for Processing Data (UK GDPR)

Under the UK GDPR, Vackpoint processes personal data based on one or more of the following legal grounds:

• User consent

• Performance of a contract (such as providing SaaS services)

• Compliance with legal obligations

• Legitimate business interests such as improving services and maintaining platform security

4. Data Sharing and Third-Party Services

Vackpoint may use trusted third-party service providers to support the operation of our platform.

These may include:

• Cloud hosting providers

• Payment processing services

• Analytics tools

• Communication and email service providers

These third parties are only given access to the data necessary to perform their services and are required to maintain appropriate data protection standards.

Vackpoint does not sell or rent personal data to third parties.

5. Cookies and Tracking Technologies

Vackpoint may use cookies and similar tracking technologies to enhance user experience and analyze how the platform is used.

Cookies may be used for:

• Remembering user preferences

• Keeping users logged into their accounts

• Analyzing website traffic and usage patterns

• Improving performance and functionality

Users may disable cookies through their browser settings, although some features of the platform may not function properly.

6. Data Security

Vackpoint takes appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

• Secure server infrastructure

• Encryption technologies

• Access control systems

• Regular security monitoring and updates

While we take reasonable steps to protect user data, no online system can be guaranteed to be completely secure.

7. Data Retention

Vackpoint retains personal data only for as long as necessary to provide services and comply with legal obligations.

If a user account or subscription is terminated, relevant data may be retained for a limited period for operational, legal, or backup purposes.

After the retention period expires, the data may be securely deleted.

8. User Rights Under Data Protection Law

Under applicable data protection laws, users may have the right to:

• Access their personal data

• Request correction of inaccurate information

• Request deletion of personal data

• Restrict or object to certain types of processing

• Request transfer of their data to another service provider

Users may contact Vackpoint to exercise these rights.

9. Updates to this Privacy Policy

Vackpoint reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements or business operations.

Users will be notified of significant updates where required by law.